Everyone feels the need to yell at me these days. I just don't get it. So, I just started yelling back.
Situation 1: The gym
I discover I was being double charged by my gym. I call and inquire about this. Two years ago, I signed up at one branch of the gym, but I actually work out at another branch that is closer to work. The original branch just became independent and appeared to be charging me. The gym manager was going to talk to them and figure this out.
I get a call out of the blue from a woman at the independent gym. She was a very Texas woman. She wanted to know what my issue was. I belonged to their gym. I said no, I joined there but I really didn't want to go to that branch. She just went off on me about this that and the other. Finally, I just stopped her. I just said "look your upsetting me. All I want is for someone to stop double charging me. I don't want to go to your gym. Deal with it."
Situation 2: Turbo Tax
When I completed my tax return this year, I paid extra for Turbo Tax to review my return. I was supposed to get a professional review. I paid for it because I had noticed an issue with it last year, counting my contribution to my HSA as taxable income. I specifically asked them to review this.
The response I got, Turbo Tax is calculating this correctly.
So, I email and request a refund. This morning I get a call from a very gruff man in New York. He just starts going off on me. When I start to explain how his report does not walk me through anything, he interrupts me. I go off on how he is being incredibly rude. Next thing I know he is hanging up the phone on me and saying he will send me my refund.
I was in shock. If someone starts talking over me and doesn't listen to me, I'm going to go off on them about their rudeness. I'm not going to fight someone who doesn't listen to a word I say. I'm going to call them out. I guess they have no time for that.
Ug. Rude people.
Monday, March 16, 2009
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3 comments:
What the f*ck ever happened to customer service?!? This kind of crap always amazes me... I'm sorry for your horrible experiences of late!!
People can be very rude. Very annoying. Very.
I was gonna read your post but I instead just yelled at your scree name. I don't know what possessed me to do it. But really, I'm glad you stand up for yourself and don't get backed down and take it. When you are right you have a right to let people know it.
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